Privacy & Cookie Policy

Last updated: 30 September 2026

This policy explains how Mobify Shop collects, uses and protects personal information when you visit mobifyshop.com, place an order or contact us.

1. Who We Are

Mobify Shop is operated by  Ajay Malik, which is responsible for the personal information described in this policy.
Email: team@mobifyshop.com
Phone: +44 7456 639666

2. Information We Collect

Depending on how you use our website, we may collect:

• Your name, email address and telephone number.

• Your billing and delivery addresses.

• Order details, payment status and transaction references.

• Messages and information supplied for enquiries, returns or warranty repairs.

• Photographs or videos you choose to provide when reporting a product issue.

• Technical information, such as your IP address, browser and device details.

• Cookie preferences and, where enabled lawfully, information about how you use our website.

Payment information is processed by the payment provider selected at checkout.

[Confirm payment providers and the payment information accessible to Mobify Shop.]

3. How We Use Your Information

We use your information for the following purposes:

Purpose	Legal basis
Processing orders, taking payment and arranging delivery	Performance of our contract with you
Handling returns and providing warranty services	Performance of our contract and compliance with legal obligations
Responding to enquiries	Steps requested before a purchase, or our legitimate interest in providing customer support
Maintaining legally required business records	Compliance with legal obligations
Protecting our website and investigating fraud	Our legitimate interest in keeping our business and customers secure
Sending optional promotional messages	Consent, or another basis permitted by applicable direct-marketing rules

Where we rely on legitimate interests, we consider the impact on your rights and interests.

You can unsubscribe from promotional emails using the unsubscribe link provided. Essential order and service messages may still be sent.

[Confirm whether promotional emails, analytics or personalised advertising are used, and add their specific purposes and lawful bases.]

4. Who Receives Your Information

Our store is hosted on Shopify. We share information where necessary with service providers involved in operating our store, including:

• Shopify and website-support providers.

• Payment processors.

• Delivery and fulfilment providers.

• Providers helping us handle customer enquiries, returns or repairs.

• Professional advisers or public authorities where legally required.

[Identify the providers and installed apps that receive customer data, including any review, email-marketing, analytics or advertising services.]

5. International Transfers

Some providers may process personal information outside the United Kingdom.

Where this happens, appropriate safeguards or another lawful transfer mechanism must apply.

[Confirm the international transfers used by your providers, the applicable safeguards, and how customers can obtain information about them.]

6. How Long We Keep Information

We keep information for the periods needed to fulfil orders, provide support, meet legal obligations and resolve disputes. Information is then deleted or anonymised where appropriate.

[Insert your actual retention periods or specific criteria for order records, enquiries, warranty evidence, marketing information and technical logs.]

7. Protecting Your Information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No online system can guarantee complete security.

Please do not send passwords or full payment-card details to us by email.

8. Your Privacy Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.

• Ask us to correct inaccurate information.

• Request deletion of your information.

• Request restrictions on how we use it.

• Object to certain processing, including direct marketing.

• Receive certain information in a portable format.

• Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions. Withdrawing consent does not affect processing carried out lawfully before withdrawal.

To make a request, email team@mobifyshop.com. We may need to verify your identity.

You can also raise a concern with the UK Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.

9. Cookies & Similar Technologies

Cookies are small files stored on your device. Similar technologies may also be used to support website functions or measure website activity.

Depending on our website configuration, these may include:

• Essential technologies: support functions such as the shopping cart, checkout and security.

• Preference technologies: remember choices you make.

• Analytics technologies: help understand website use.

• Advertising technologies: measure advertising or personalise marketing.

Technologies requiring consent should only operate after you give permission. Browsing the website alone does not constitute consent.

[Confirm which categories are actually used. Add a cookie table listing each cookie or technology, its provider, purpose, duration and whether consent is required.]

10. Managing Cookie Choices

[Insert the actual cookie-preferences link and explain how visitors can accept, reject or change optional cookie choices.]

You can also delete or block cookies through your browser settings. Blocking essential cookies may prevent some shopping or checkout functions from working.

11. Information Needed for Orders

We need certain information, such as your contact and delivery details, to fulfil an order. If you do not provide the required information, we may be unable to process your purchase.

[Confirm whether any solely automated decisions with significant effects are used, including by fraud-screening tools. Describe them if applicable.]

12. Changes to This Policy

We may update this policy when our services or data practices change. The latest version will appear on this page with an updated date.

Contact Us

For privacy or cookie enquiries:

Email: team@mobifyshop.com
Phone: +44 7456 639666