Returns & Refunds

At Mobify Shop, we’re here to help if your purchase arrives damaged, develops a fault or you change your mind.

How to Request a Return

Email team@mobifyshop.com with your order number or other proof of purchase, the product name and details of your return request.

Please contact us before posting your item so we can provide the correct return address and instructions. This does not affect your statutory cancellation rights.

Changed Your Mind?

For most online purchases, you can tell us that you wish to cancel within 14 days of receiving your order. You then have another 14 days to return the goods.

You may inspect the product as you would in a shop. We may reduce your refund if handling beyond what is necessary to check the product’s nature, characteristics and operation has reduced its value.

Please return all included accessories and use the original packaging where possible.

Change-of-mind return postage: [Confirm who pays before publishing.]

Some statutory exceptions may apply, including goods supplied sealed for genuine health or hygiene reasons that become unsuitable for return once unsealed. These exceptions do not remove your rights where goods are faulty.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, is faulty or does not match your order, contact us as soon as possible.

For goods that fail to meet the required standard, you normally have a 30-day right to reject them for a refund. After this period, you may be entitled to a repair or replacement, and in some circumstances a refund or price reduction.

We will cover reasonable return costs for faulty, damaged or incorrect goods where required by law.

Photographs & Unboxing Videos

Clear photographs and an unboxing video can help us investigate delivery damage. However, an unboxing video is not compulsory for exercising your statutory consumer rights.

Refunds

For eligible change-of-mind cancellations, we will refund you within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

If you cancel your entire order, we will also refund any standard outbound delivery charge. Additional costs for a premium delivery service are not refundable beyond the standard delivery amount.

For faulty goods that you are entitled to reject, refunds will be made without undue delay and within 14 days of us agreeing that you are entitled to one.

Refunds will be issued using the original payment method unless otherwise agreed, without a refund fee.

Warranty Support

We also offer a six-month product warranty, including repairs for covered faults. This is additional to your statutory rights and does not limit them.

Contact Us

Email: team@mobifyshop.com
Phone: +44 7456 639666

Return address: [Insert confirmed full return address before publishing.]